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AI & Automation5 min read
How AI is Transforming Customer Support in 2026
Discover the latest trends in AI-powered customer service and how businesses are leveraging automation to deliver better experiences.
January 3, 2026Read more
Blog
Insights, guides, and updates from the Smartify team on AI, customer support, and automation.
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Best Practices8 min read
Building Effective Chatbot Conversations: A Complete Guide
Learn best practices for designing conversational flows that feel natural and help customers get answers quickly.
December 28, 2025Read more
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Integrations6 min read
WhatsApp Business Integration: Everything You Need to Know
A comprehensive guide to integrating WhatsApp Business with your customer support stack for seamless omnichannel experiences.
December 20, 2025Read more
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Technology7 min read
The Future of RAG: Agentic Knowledge Bases
Explore how Retrieval-Augmented Generation is evolving with agentic capabilities for smarter, more accurate AI responses.
December 15, 2025Read more
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Case Studies4 min read
Reducing Support Costs by 70% with AI Automation
Case study on how a mid-size SaaS company dramatically reduced support costs while improving customer satisfaction.
December 10, 2025Read more
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AI & Automation6 min read
Human-in-the-Loop: Why AI Still Needs Humans
Understanding the critical role of human oversight in AI-powered customer support and how to implement it effectively.
December 5, 2025Read more
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